I was reading through the reviews this morning and I must say that I, too, have had a lot of these problems.
Does anyone know of a dealer who responds to phone consultations regarding tech problems? I feel like he is just guessing when I discuss the problems with him.
The documentation provided in the manual and on the worktools DVD is not detailed enough to troubleshoot user errors and the local dealer where I live now in FL has not proven to be very helpful. I am probably doing something wrong but have no idea what that may be.
Now I would like to link my PC directly to the MC11000 but the PC tab does not appear on the screen. I was told that I should keep only a few designs on the flashdrive because if the size of the files is too large, it will lock up. I did take it to the dealer because I was not able to load designs from a flashdrive. I have had some problems loading embroidery designs though. I have never had a problem with the bobbin or with thread jams and it sews extremely well. One of her employees had bought it to start an embroidery business and then traded it in on a stand-alone embroidery machine. I bought it as “gently used” at a dealer in NYS. I have owned my MC11000 for a little over 5 years. Since I use it daily for my business, I miss it terribly when it goes in for it’s every 6-month regular service. I may have happened to get one of the good machines and had Great service people, but I haven’t wanted to change since I bought it. I use all types of thread with no issues when following the manufacturer tension instructions.Įmbroidery: (Madeira, Gutermann and Superior).Įverything Else: Superior only (Conductive, cotton, fusible, metallic, polyester, silk, water soluble, Glow in the Dark) Re-threading fixed that and I started over. Only once did I ruin an embroidery but it was the ’snap’ thing again. I have never had a problem with loading designs, but my flash drives are all 16 and 32G so I must have just been lucky from the start to use large the capacity drives. I put a permanent label up there “SNAP”.Įvery embroidery project has turned out lovely. Tension was my enemy until I figured out the issue of the ’snap’ in the first thread guide. I am an avid quilter and I love my MC11000.Īnything that has happened to it has been my fault. Christmas is less than a month from now and I am not able to make any of the projects I’d planned for family and friends. Whatever is the case, I am left without a machine, during the highest personal demand time. :) Maybe its repair record is not bad enough to be called a lemon such that it can be replaced. He shook his head and said, “No, you’re special.”įrom what I see here, I am not so “special”. Hence, it is in the shop… and I’m wondering if I want to spend more money… $600 this time instead of the usual $200… to get it fixed.Ī couple of years ago, I asked the dealer/repairman when I had the machine in the shop if these frequent repairs were normal for Janomes.
Later, it quit shaking when I’d do that but the machine never allowed me to begin any sewing. When I’d do that, the first 4-5 times, the embroidery arm attachment (in place) would shake and make a loud rattling noise.
The lever would not go completely down.įinally, a few weeks ago, when I’d turn the machine on, a message would appear, “Raise and lower needle bar and presser foot”. Last year, the embroidery hoop arm would not swing into place when the lever was pressed. There have also been problems with the foot pedal connection not working for regular sewing (twice now). This tied in with needle tension issues, resulting in “loopy” embroidery threads when I’d create designs. The bobbin problems recurred for 4 years. Thank you to all who posted about the bobbin issues. When it breaks down, as it has done at least once a year during the 6 years I’ve owned it, I hate it. When it works, producing great embroidered designs, I love it.
I have a “love/hate” relationship with this machine.